Duty taxes/Import fees:
Any duty taxes or import fees incurred on a parcel, are the responsibility of the buyer.
Cancellations may be allowed on a case-by-case bases. If a shipping label has not been created for your order (if you have not received a Shipping Confirmation Email), then a cancellation request may be sent to firstname.lastname@example.org. If, and when a shipping label has been created for your order, the order becomes ineligible for cancellation.
We are not able to accept the return of Cloth Pads and Cloth Pad accessories (Wetbags, Pad Wrappers, Cloth wipes) due to the sanitary nature of these product.
We will however warranty any defects/flaws within 1 year from receival date. If product defect occurs within 1 year of purchase, please email us at email@example.com.
Returns, and exchanges will only be accepted for products not in the Cloth Pad category outlined above. Return or exchange requests must be submitted by email no later then 14 days from the date you received your shipment.
"Cubby System" Policies:
Cubbies will be held for a maximum of 3 months from last purchase (subject to change if product demand rises). If it has been 3 months since your last purchase, communication has ceased, and shipping charges have not yet been paid, then the original purchase(s) will be refunded minus a 10% storage/restocking fee.
A shipping charge must be paid before "Cubby" items are dispatched. Shipping charges to be determined by weight. See current shipping rates in our "Shipping" section.
Use of the "Cubby" code to combine Lettermail orders is prohibited. If used to combine Lettermail orders, then you may be subject to additional fees/mailing charges. Lettermail charges MUST be paid on every order, as the website generates your orders weight to be shipped within the different lettermail weight teirs found here: https://cozyreusables.ca/pages/shipping-information
*UNTRACKED* Lettermail Policy (Canadians Only):
By clicking the "*UNTRACKED* Lettermail" option at checkout, you are agreeing to assume the risk of loss, provided there was no fault on Cozy Reusables part (address mistakes, etc.). This service is provided at a very low cost, and therefore slightly more risk. There is no tracking on this option, and if you would prefer to have tracking information and Insurance coverage through Canada Post on your parcel, then please select the "Tracked" shipping option at checkout.
PERSONAL INFORMATION WE COLLECT
When you make a purchase through the Site, we automatically collect certain information from you, including your name, billing address, shipping address, email address, and phone number. We refer to this information as “Order Information.”
Device Information may also be collected to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill orders placed through the Site (including shipping arrangements, and providing you with invoices and/or order confirmations).
Additionally, we use this Order Information to:
Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Order Information may also be used to contact you in the case of any product recalls.
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
Po Box 467, Alix, AB. T0C0B0, Canada