Order Processing Times:

The time we need to gather and pack your order will vary. It may take anywhere between 1 - 4 business days to pack and dispatch your order.


Tracking information:

You will receive tracking information via a "Dispatch" Email that is automatically generated when a shipping label is printed. Once your tracking number has been generated, it may take 1 - 2 business days to update as "accepted at post office".


Duty taxes/Import fees:

Any duty taxes or import fees incurred on a parcel, are the responsibility of the buyer.


"Business Days"

Business days for any of the following information on this page are Monday to Friday, with the exception of holidays. We observe all Canadian statutory holidays regarding shipping orders/processing times - as our local Post Office is closed for all stat. holidays.


Shipping Information:

All mail/parcels will be dispatched using Canada Post.

(*NEW* Canadian residents may begin to see UPS shipping!)

For U.S. Customers, once your parcel crosses the border, it will travel within the USPS network.

The *UNTRACKED* Lettermail shipping option for Canadians, will not have any tracking information updates. Please read more about the *UNTRACKED* Lettermail option policies here:


Delivery Time (The time it takes for your parcel to reach you, after it has been accepted at the Post Office)

Estimated delivery times do not include estimated Cozy Reusables processing times (above). Delivery times vary per shipping option selected at checkout, and are approximations only:

- *UNTRACKED* Lettermail (Canada Only): 4-30 business days

- Tracked shipping within Canada: 2-9 business days

- Tracked shipping to The U.S.: 5-15 business days


*NEW* - Flat Rate Shipping

Flat Rate tracked parcel shipping for all Canadian residents is $14.50 (*or less for the *Untracked* Canadian Lettermail option.)

For U.S. residents Tracked parcel shipping is $12.50Cad. (Approx. $9.50Usd)

This rate does not include "Cubby" shipments. Cubby shipments are still subject to the "By Weight" shipping prices below.


Combining Orders

Orders that have selected the Flat Rate Tracked option at checkout may have the opportunity to combine orders if placed within 0-1.5 business days of each other. Refunds will be issued for the additional shipping charge if orders are able to be combined.

You may be able to add onto your orders that qualified for Free Shipping (over $150Cad) - if orders are placed within 0-1.5 business days of the qualifying order.

*Untracked* Lettermail can not be combined unless approved. Lettermail is shipped "by weight" and must be paid on every order. See below.

After an order has been "dispatched" (tracking information generated, and shipment details email sent) then you will no longer be able to combine orders with that shipment.


Combining *Untracked* Lettermail Orders

Orders from Canadians that have selected the *Untracked* Lettermail option at checkout are not combinable with other *Untracked* Lettermail orders, unless approved by Cozy Reusables at the time of dispatch.

Lettermail rates are NOT flat rate. Lettermail Envelopes are shipped by weight and this website calculates rates by purchased item weight. The more items, the more weight, the more envelopes that must be used to mail those orders. Lettermail rates must be paid on each Lettermail order, and the "Cubby" code is prohibited to be used as a "combining letttermail" method.

On a case-by-case basis, some lettermail orders may be able to fit in a combined Lettermail Envelope(s). This is to be determined by Cozy Reusables at the time of packing an order. If it is deemed that orders are able to be combined upon dispatch, a refund will be issued for any overages.


Current "by weight" Shipping Rates (in Canadian Dollars):

Subject to change as shipping/exchange rates fluctuate.

*UNTRACKED* Lettermail Shipping within Canada (via Canada Post):

Up to 100g = $3.75  ( Approx. 1 - 3 Pads)

Up to 200g = $5.00  ( Approx. 2 - 6 Pads)

Up to 300g = $6.50 ( Approx. 3 - 10 Pads)

Up to 400g = $10.00 (Will come in 2 Envelopes)

Up to 500g = $11.50 (Will come in 2 Envelopes)


"By Weight" Tracked "Cubby" Shipping within Canada via Canada Post

To Western Canada (B.C., Alberta, Saskatchewan & Manitoba)

Up to 500g = $16.50

Approximately 500-1000g = $21.00

1000g Plus = $25.50 - $34.50


To Eastern Canada (Ontario, Quebec, Newfoundland, New Brunswick, PEI, Nova Scotia)

Approximately up to 1000g = $21.00

1000g Plus = $25.50 - $34.50


"By Weight" Tracked "Cubby" Shipping to the United States (via Canada Post/USPS)

Up to 250g = $15.00 cad (approx. $11.25 usd)

Up to 500g = $18.00 cad (approx. $13.50 usd)

Up to 1kg = $25.50cad (approx. $19.00 usd)

Up to 1.5kg = $29.00cad (approx. $21.50 usd)

Up to 2kg = $33.00cad (approx. $24.50usd)

Over 2kg = $35.00cad (approx. $26.00usd)