Order Processing Times:

The time we need to gather and pack your order will vary. It may take anywhere between 1 - 5 business days to pack and dispatch your order.


Tracking information:

You will receive tracking information for Tracked Parcels via a "Dispatch" Email that is automatically generated when a shipping label is printed. Once your tracking number has been generated, it may take 1 - 2 business days to update as "accepted at post office".

If you're in Canada, and selected the "*Untracked* Lettermail*" option at checkout, you will not receive Tracking information. Please upgrade to "Tracked Parcel" shipping if you would prefer to have your items tracked.


Duty taxes/Import fees:

Any duty taxes, or import fees incurred on international (U.S.A.) parcels are the responsibility of the buyer.



"Business Days":

Business days for any of the information on this page are: Monday to Friday, with the exception of holidays. We observe all Canadian statutory holidays regarding shipping orders - as our local Post Office is closed for all holidays.


Shipping Information:

All mail/parcels will be dispatched using Canada Post.

** NEW! ** -> Canadian Tracked Parcel recipients may start seeing *UPS* used as our shipping carrier **

For U.S.A. Customers: once your parcel crosses the border, it will travel within the USPS network.

The *UNTRACKED* Lettermail shipping option for Canadians, will not have any tracking information updates. Please read more about the *UNTRACKED* Lettermail option policies here:


Delivery Time (The time it takes for your parcel to reach you, after it has been accepted at the Post Office)

Estimated delivery times do not include estimated Cozy Reusables processing times (above). Delivery times vary per shipping option selected at checkout, and are approximations only:

- *UNTRACKED* Lettermail (Canada Only) : 3 - 21 business days

- Tracked shipping within Canada : 2 - 9 business days

- Tracked shipping to The U.S.A. : 5 - 12 business days


*NEW LOWER* Flat Rate Tracked Shipping

Flat Rate tracked parcel shipping for all Canadian and U.S.A. residents is $10.00 CAD (Or $7.50 USD)

(*or less for the *Untracked* Canadian Lettermail option, available to Canadian reisidents only)


Combining Orders

Customers that have selected a Tracked Parcel option at checkout may have the opportunity to combine orders if placed within approximately 0.5 - 1.5 business days of each other. Refunds will be issued for the additional shipping charge if orders are able to be combined.

You may be able to add onto your orders that qualified for Free Shipping (over $99 Cad) - if orders are placed within approximately 0.5 - 1.5 business days of the qualifying order.

*Untracked* Lettermail cannot be combined unless approved. Lettermail is shipped "by weight" and must be paid on every order. See below.

After an order has been "dispatched" (tracking information generated, and shipment details email sent) then you will no longer be able to combine orders with that shipment.


Combining *Untracked* Lettermail Orders

Orders from Canadians that have selected the *Untracked* Lettermail option at checkout are not combinable with other *Untracked* Lettermail orders, unless approved by Cozy Reusables at the time of dispatch.

Lettermail rates are NOT flat rate. Lettermail Envelopes are shipped by weight and this website calculates rates by purchased item weight. The more items = the more weight = the more envelopes that must be used to mail those items. Lettermail rates must be paid on each Lettermail order.

On a case-by-case basis, some lettermail orders may be able to fit into a combined Lettermail Envelope(s). This is to be determined by Cozy Reusables at the time of packing an order. If it is deemed that orders are able to be combined upon dispatch, a refund will be issued for any overages!


*UNTRACKED* Lettermail Policy (Canadians Only):

By clicking the "*UNTRACKED* Lettermail" option at checkout, you are agreeing to assume the risk of loss, provided there was no fault on Cozy Reusables part (address mistakes, etc.). This service is provided at a very low cost, and therefore slightly more risk. There is no tracking on this option, and if you would prefer to have tracking information and Insurance coverage through Canada Post on your parcel, then please select the "Tracked" shipping option at checkout.


Current "*Untracked* Lettermail" Shipping Rates (For Canadians ONLY in Canadian Dollars):

Subject to change as shipping rates fluctuate.

*UNTRACKED* Lettermail Shipping within Canada (via Canada Post):

Up to 100g = $3.00  ( Approx. 1 - 3 Pads)

Up to 200g = $4.00  ( Approx. 1 - 8 Pads, OR 1 x 6 Pack of Unpaper Towels)

Up to 300g = $7.00 ( Approx. 2 - 10 Pads, and/OR 1 x 6 Pack of Unpaper Towels) (May come in 2 Envelopes)

***Any shipments over this weight, or items that are too big/thick to fit through Canada Posts required lettermail slot size, will only ship as a Tracked Parcel.

More Questions?

We're always happy to help answer any questions you may have when beginning your Cloth Pad journey!

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